TERMS AND CONDITIONS.

1. Quotations for custom and standard products will be gladly given without obligation.

2. For custom orders provide dimensions, drawings, images, wood type and finish.

3. Orders may be confirmed by phone, e-mail, or in person through our sales desk.

4. Custom drawings once accepted are part of the sales agreement, and no further changes are
permitted.

5. Orders will be confirmed after 70% deposit payment has been made. Please ensure all details

are correctly stated and comply with items as agreed with our sales desk and advise us of any
errors or changes within 24 hours of receipt confirmation.

6. The full balance is payable prior to delivery.

7. Payments can be made by cash, card, or EFT to our bank account nominated by our sales
desk. 

8. We are NOT a registered credit provider and are not permitted to supply goods on credit
terms. 

9. Goods remain the property of Timber Furniture until paid for in full. 

10. Delivery dates given on order confirmation are best estimates and may change due to
intervening factors. 

11. Planned deliveries will be scheduled in advance, with an invoice request for final payment
sent via e-mail as prior notification.

12. It is important that goods are checked on receipt for compliance with order details and
quality. 

13. Wood is a natural product, and colors may vary significantly from samples or physical items
seen. Natural wood features such as knots, checks, and shakes are acceptable ‘defects’ and are
not quality problems. 

14. Colour change and wood movement are natural features of wood, with tolerances of up to
5mm per linear meter acceptable for bowing, warping and sagging. This movement will often
change with seasons.

15. Our furniture is crafted and not engineered; minor surface unevenness and imperfections
are evidence of its hand worked origins and are not faults, therefore small imperfections and
irregularities of your furniture are not flaws, but evidence of its crafted origins.

16.Should you be unable to receive delivery of goods on the advised planned delivery date
goods will be stored at your risk for a period of up to four weeks. 

17. Fair wear, tear and age/usage is not covered. So take note that wood breathes, moves
(shrinks and swells) and changes colour.  

18. Each piece is unique piece of timber tells the story of a tree. Due to natural variations, we
cannot guarantee the exact colour of your furniture. Our materials are randomly selected and
mixed and the tones and grain patterns will vary from piece to piece. Displayed wood samples
and actual furniture, although typical, are simply a guide to the way your own piece of furniture
will look.