Please allow a lead time of 2-3 weeks for all orders. For deliveries outside of Cape Town, such as to Gauteng, please contact us for a shipping quote.

Refund policy

You are welcome to return or exchange your order within 10 days of delivery. However,
the goods must still be in their original condition and packaging and you may not have
used them at all.

Custom items

-NO REFUNDS ON ALL CUSTOM DESIGNS AS THIS IS SPECIFICALLY MADE FOR YOU AND THEREFORE CANNOT BE RESOLD


-A DEPOSIT REFUND CAN ONLY APPLY TO NON CUSTOM DESIGNS BUT 20% WILL BE DEDUCTED FROM THE ORDER AMOUNT .
Cancellation on non custom designs
-10 % will be deducted on orders that have not commenced
-15 % Will be deducted on orders that have already commenced 


Returns Process
To complete your return, we require a receipt, please deliver direct to the workshop via
post or in person. Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain amount of
days.


If you’ve done all of this and you still have not received your refund yet, please contact
us at sales@timberfurnituredesigns.co.za


Sale items (if applicable)
Unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at timberustic@gmail.com and send your
item to: 165 Newmarket Street, Woodstock, Cape town, 7925.


Shipping
To return your product, you should mail your product to: 206 Albert Road ,Woodstock, Cape Town, Western Cape 7925.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.